Refund Policy

The eligibility for a refund depends on the specific service or product purchased:

• Consulting Services:
  • Pre-payment for Projects: If a project or consulting engagement is cancelled by the client before any work has commenced and within a specified cancellation period (e.g., 7 days from payment), a full or partial refund may be issued, less any administrative fees incurred.
  • Work Commenced: Once work on a consulting project has commenced, refunds will be evaluated on a case-by-case basis. Generally, no refunds will be issued for work already performed. Any refund for the unfulfilled portion of the project will be at our discretion and calculated based on the actual work completed and resources utilized.
  • Service Dissatisfaction: If you are dissatisfied with a consulting service, please contact us within [e.g., 14 days] of the service completion date. We will review your concerns and, if deemed appropriate, may offer a partial refund or credit for future services.
• Digital Products: (e.g., software licenses, templates, guides)
  • General Rule: Due to the nature of digital products, which cannot be returned once delivered, refunds are generally NOT offered for digital products unless explicitly stated otherwise or in specific situations.
  • Defective Products: If a digital product is found to be defective or not as described, please report the issue to us within [e.g., 7 days] of purchase. We will first attempt to rectify the issue by providing support or a corrected version. If the issue cannot be resolved, a full refund may be issued.
  • Accidental Duplicate Purchase: If you accidentally purchase the same digital product multiple times, please contact us immediately. We will refund the duplicate purchase(s).
• Subscriptions:
  • Monthly/Annual Subscriptions: Refunds for subscriptions are typically pro-rated based on the unused portion of the subscription period, especially if cancellation occurs due to service issues attributable to theIntegrix.in.
  • Initial Period: For new subscriptions, a full refund may be available within an initial "cooling-off" period (e.g., 7 days) if no significant use of the service has occurred. This will be specified at the time of subscription.

• Services that have been fully delivered or substantially completed.
• Digital products that have been downloaded or accessed, except in cases of defect as outlined above.
• Fees for third-party services, plugins, or software integrated into a project unless these are directly covered by our service agreement and their respective providers offer refunds.
• Any taxes or processing fees charged by payment gateways.

To request a refund, please follow these steps:

• Contact our support team at billing@theintegrix.in within the specified eligibility period.
• Provide your order number, date of purchase, and a detailed explanation of your reason for the refund request.
• Our team will review your request and may ask for additional information.
• If your request is approved, the refund will be processed to the original method of payment within [e.g., 7-14] business days.
  Please note that it may take additional time for the refund to appear on your bank or credit card statement.

theIntegrix.in reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Effective" date.

If you have any questions about this Refund Policy, please contact us:

• By email: policy@theintegrix.in
• By submitting this form on our website: Contact Us